30-Day Money-Back Guarantee
We are committed to providing high-quality and fresh nutritional and personal care products. If you are not completely satisfied with a product purchased directly from Herbalife or through an Herbalife Independent Distributor, you may return it within 30 days of receipt for a full refund or an exchange. To start the return process, please contact us to request a Customer Refund Form, then send the completed form along with the product to the address we provide.
Product Exchange Policy
You can exchange a nutritional or personal care product within 30 days of receiving it. Simply reach out to us, and we’ll guide you through the process. Any shipping costs incurred for the return will also be reimbursed.
Damaged or Faulty Items
If the product you received is damaged or faulty, you are eligible for a replacement within 30 days of receiving it. Contact us to obtain the return address, and we’ll cover the shipping cost for sending the defective item back to us and for shipping the replacement to you.
Lost or Missing Return Shipments
Herbalife cannot be held responsible for return shipments that are lost or stolen. We strongly recommend choosing a shipping method that includes insurance, tracking, and delivery confirmation to safeguard your return.
Processing Times for Refunds and Exchanges
We aim to process refunds and exchanges within two business days after the returned items are received at the Herbalife warehouse. Please note, however, that there may be a short delay between the time your return arrives at the warehouse and when we are formally notified of its receipt.